Grievance Redressal & Complaint Escalation Matrix
If your complaint is not resolved satisfactorily at any level, you may escalate it to the next level.
Complaint Escalation Matrix
Level 1 — Investment Adviser
Write to the Compliance Officer of the Investment Adviser. We aim to resolve all complaints within 21 working days of receipt.
Compliance Officer: Sailesh Sadh
Email: worthapp17@gmail.com
Phone: +91 98185 80723
Address: A-85, Sector 5, Noida, Uttar Pradesh, India – 201301
Expected timeline: 21 working days
Level 2 — SCORES 2.0 (SEBI)
If your complaint is not resolved at Level 1 within 21 working days, or if you are not satisfied with the resolution, you may lodge a complaint on SEBI’s SCORES portal.
Expected timeline: 30 working days
Level 3 — SMART ODR (Online Dispute Resolution)
If the complaint remains unresolved after SCORES, you may escalate to the SMART Online Dispute Resolution platform for arbitration/mediation.
SMART ODR Portal
Expected timeline: As per ODR process
Contact Details for Complaints
| Designation | Name | Phone | Hours | |
|---|---|---|---|---|
| Principal Officer | Tanish Sadh | tanish@worthostech.com | +91 98182 41900 | 10 AM - 6 PM, Mon-Fri |
| Compliance Officer | Sailesh Sadh | worthapp17@gmail.com | +91 98185 80723 | 10 AM - 6 PM, Mon-Fri |
SEBI Contact
SEBI Toll-Free Helpline: 1800 22 7575 / 1800 266 7575
Physical complaint address: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (East), Mumbai - 400051.
Entity: WorthOS Technologies Private Limited | SEBI Reg. No: INA000022695 | BSE Enlistment No: 2527